At Ultra DermaCare, customer satisfaction is our priority. However, due to the nature of skincare products, the following policy applies:

1. Returns Eligibility

- Products can be returned within 4 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Any product that has been opened or used cannot be returned for hygiene and safety reasons.

2. Damaged or Incorrect Products

- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Proof (photos/videos) may be required.
- In such cases, we offer a replacement or full refund.

3. Non-Returnable Items

- Opened or used skincare products
- Products damaged due to misuse
- Items purchased on clearance or special promotions (if stated)

4. Refund Process

- Once your return is approved and received, the refund will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.

5. Shipping Costs

- Return shipping costs are non-refundable unless the item is defective or incorrect.

6. Contact Us

For any return or refund request, please contact:
Email: orders@ultradermacare.com
WhatsApp: +971 58 550 0383

By placing an order, you agree to this policy.